Returns and refunds

Here at Harvey's Toy Shed I want you to be 100% happy with your item and I will do my upmost to make sure it is, however if for some reason you are not happy, I will gladly accept returns and exchanges (on the majority of items). Please be aware due to the nature memory items returns policy is slightly different.

For returns, please contact me within 14 days of delivery to discuss the return. If there is a way to correct/amend you product we can look at this too! Please include photos of your issue. Sadly there has been occasion where items have been tampered with so I do need to ask for evidence of issues.

Please return items back to me within 30 days of delivery in the condition they arrive in.

Please note any refunds can take between 7-10 days to be processed. Please allow this length of time before further contacting me.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Items on sale
- Memory Keepsakes

Conditions of return
- Buyers are responsible for return shipping costs
- Returned items must be sent via signed for delivery as I will not except responsibility for any loss of returned items not sent in this manner
- Return must be discussed and agreed prior to sending the item back
- Please ensure the item is well packaged If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Any questions or concerns please don't hesitate to contact me